Managing Subscriptions
I want to skip, pause or delay my next order
Log into your account here and scroll to the subscription you want to modify. TO SKIP:. 👉 Click the ‘Skip ⏯’ button. 👉 Select whether you’d like to fully skip your order, half skip (i.e change the next order date to a date half your chosen frequenc
My orders are coming too quickly (or not often enough)
Log into your account here and scroll to the subscription you want to modify. CHANGE THE FREQUENCY. Change your order frequency when they are coming too often (or not quickly enough). 👉 Click 'More...' then 'Edit Frequency'. 👉 Choose one of our mos
I want to add a new product
Log into your account here and scroll to the subscription you want to modify. 👉 Click ‘ ▀▄ Edit Products’ button. 👉 Scroll to the ‘Add to your next order’ section and click ‘+’ on the product you want to add. 👉 Select whether you'd like it as a on
I want my products to come at different times
If you setup a subscription for multiple products at the same time, and chose the same frequency for them, they will have been grouped into one subscription. You may want to change the frequency of a product or skip it for an upcoming order. Best thi
I'm going away and want to change my subscription
You can change the date of your next subscription order at any time. 👉 Log into your account here and scroll down the subscription you want to modify. 👉 To change the next date it's coming click ‘🗓 Next order date ’ button (this will be under 'Mor
I need to update my payment details
👉 Log into your account here and scroll down the subscription you want to modify. 👉 Click 'Edit' next to 'Billing'. 👉 Select and edit one of the cards already on the system. Or 'Add New Payment Method'. If you add a new payment method make sure it
I need to update my address
👉 Log into your account here and scroll down to the subscription you want to modify. 👉 Click 'edit' next to shipping address. 👉 Pop in your new address and click 'Save'. If you'd rather we do it for you – pop us over an email at hello@gethomethin
Do I get a reminder about upcoming subscriptions?
Of course (we’d never leave you in the dark). You’ll get an email 3 days before we take the payment and ship the order. You can also use our text notifications, just add your phone number to your account. Under the ‘Shipping & billing 🚚' button (thi
I wan't to cancel my subscription
👉 Log into your account. 👉 Scroll down to the subscription you want to modify and click the ‘ More...’ button. 👉 Then click 'Cancel' . If you'd rather we do it for you – pop us over an email at [email protected] .
I can't login to my account
We only use accounts for customers with subscriptions. You can login using this web address:. https://gethomethings.com/a/account/login. Enter your email address and you will be sent a login code to that email and your SMS (if you gave that when chec