Homethings Help Center

Please allow around 5 working days after you have confirmation that it&apos;s been processed - if not, give us a shout and we will look into it.

Please allow around 5 working days after you have confirmation that it's been processed - if not, give us a shout and we will look into it.

Where's my refund?

Orders + Shipping

Where is my order?

Where do you ship?

How do I track my order?

What is your return policy?

My discount code isn't working?

What methods of payment do you accept?

What is my order is damaged?

My packaging was damaged in the post

Why has only some of my order arrived?

I want to skip, pause or delay my next order

My orders are coming too quickly (or not often enough)

I want to add a new product

I want my products to come at different times

I'm going away and want to change my subscription

I need to update my payment details

I need to update my address

Do I get a reminder about upcoming subscriptions?

I wan't to cancel my subscription

I can't login to my account

Managing Subscriptions

How do I use the tabs?

How do I get the best out of each spray?

How long do the sprays last?

Can I use my own bottle?

How do I recycle the bottles + sachets?

What surfaces are the sprays for?

Tell me about the fragrances

Are the sprays vegan and cruelty free?

Are the products safe to use around pets, children, and pregnant people?

Is your multi surface spray antibactierial?

Where are the tabs and the packaging made?

My bottle is leaking

Cleaning Sprays

Do I need to add salt and rinse aid?

Where are the dish tabs made?

How do I use the dish tabs?

Is using a dishwashing machine worse for the planet?

Are they mild enough to wash my decorated dishes / silver cutlery?

Why aren't my dish tabs dissolving?

What are your dish tabs wrapped in?

Dish Tabs

Is bamboo toilet paper really better for the environment than regular toilet paper?

How does Homethings source its bamboo and is it ethically certified?

Is your toilet paper biodegradable and septic safe?

Why is your toilet roll unbleached – and what’s the impact of that?

🌍 Environmental Impact & Sustainability

Are there any chemicals, dyes or fragrances in your toilet roll?

Is Homethings bamboo toilet roll safe for sensitive skin or allergies?

Does the toilet paper have a scent?

Why are your rolls individually wrapped?

Do you sell recycled paper rolls too?

What’s the difference between bamboo grown in China and recycled paper made in the UK?

🧪 Product Ingredients & Safety

How soft and strong is bamboo toilet paper compared to regular toilet paper?

Why is Homethings toilet paper brown and not white?

💪 Quality & Performance

Is your packaging plastic-free and recyclable?

Do you offer bulk options or subscription delivery?

Why is bamboo toilet paper more expensive than supermarket brands?

How many sheets are in a roll, and how long do they last?

How does the price compare?

📦 Packaging & Delivery

Toilet Roll

How do I use the laundry sheets?

Do I tear along the perforated line or use the full sheet?

How do I open the laundry sheets box?

Can I use laundry sheets with wool?

Can I use laundry sheets with silk and delicates?

Do your sheets contain PVOH?

I have sensitive skin, are your sheets suitable?

Where are the sheets made?

Do they contain fabric softener?

What's the difference between bio and non-bio?

Laundry Sheets

How do I use it?

Will it foam as much as regular washing up liquid?

Can I recycle the sachet?

Where are they manufactured?

Tell me about the fragrance

I'm struggling to pop the pump up

My pump is clogged?

What are the ingredients?

Washing Up

Can I use a Floorthings pods in a spray and wipe mop (or a steam mop)?

Can Floorthings be used on wooden floors?

How do I compost an old Spongethings?

Can I wash my Spongethings or Scrubber?

Are your products vegan and cruelty free?

Can Homethings products be used with septic tanks?

Our Other Things (Products)

What will my products be shipped in?

How do I dispose of your packaging?

Packaging

Where's my refund?Updated 4 months ago